Do you ship to my country?
When will i receive my order?
The treatment of your order, the manufacturing of the product, requires our team 10 to 15 working days. We give our maximum for you to receive your order as fast as possible without compromising the quality of our products.
Do i get a tracking number?
As soon as we have shipped out your order, you'll receive a tracking number.
Facing difficulties in tracking my order?
Generally, when we ship your package, it is been processed by the carrier, then they scan and and enter the tracking information. There might be a delay between these events, therefore the tracking information may not appear online immediately.
The reasons of this might be one of the followings :
- The carrier hasn't accepted your package yet
- The carrier hasn't scanned or entered the tracking information in the system
- Your package was posted a long time ago, therefore the tracking information is not available anymore
*If you're not able to get any information concerning your order with your tracking number after 10 business days, therefore please contact us at firstname.lastname@example.org
I am missing an item(s) from my order ! What is happening?
If you made an order of more than one items, it may have been sent separately, due to the available stock. Do not worry, you'll be receiving them very quickly.
If an item is missing, please contact us with your order number, the missing item's product title and photos of the package showing the shipping label.
*Please be advised that if you cannot provide us with the photos of the package showing the shipping label, it will not be possible for us to process your request.
According to my tracking number, the order has been delivered. But I haven't received anything!
What you can do in this situation is to ask your neighbors in the first place, maybe during your absenteeism your package was delivered to your neighbors.
If not, the second step is to check your local post office. Most of our customers that have been in the same situation as the yours have either found their package with their neighbors or else with the local post office. Therefore, all the domestic delivery issues become the responsibility of the local post office service once it's been shipped. Yo may contact them directly.
Another issue maybe that when processing your order, you may have entered a wrong and/or incomplete shipping details. Our team will NOT be held responsible for packages that have been sent to a wrong address due the buyer's fault.
According to my tracking number, the delivery "failed", what am I suppose to do?
Your order was attempted for delivery, but failed.
This may be due to one of the following reasons:
- Item refused by the addressee
- Incomplete or incorrect address
- In some countries, our clients are advised to claim their package at their local post office. If the client doesn't claim it, the item will be re-shipped to our warehouse.
- Maybe you were absent during the delivery time.
- Regulations, rules and custom policies
If you haven't received your package, please be aware that some carriers have collection deadlines, therefore we advise you strongly to check as fast as possible at your local post office. Otherwise, the package will be returned to our warehouse.
If this situation is to happen, we can only wait to see if the package returns to us and it's only then that we will be able to give you two of the following options:
- Partial refund
- Resend the package but with additional shipping charges