Due to many products being returned in poor conditions and the high costs for international returns not always secure paid by our customers, Tokyo Streetwear no longer accepts returns but uses a new parcel system only sent back by our company.
The advantages of our new re-sent parcel system.
- Much better satisfaction rate after purchase.
- You save time as you have no steps to take.
- You save money as you don't pay for an international return.
- You have no responsibility for a lost or damaged international package.
- You will be able to use the 10% code "TOKYO10" for your next order.
What does it consist of?
- You send us pictures of your problem with the product.
- If you are eligible to receive a new package, a package will be sent back to you at no charge and you can keep your first product!
- You can choose the same products ordered or a different order with a value equal to or greater than a maximum of 2 dollars than the first one.
- Example: You ordered a $40 pair of pants that didn't arrive after 50 days => You can choose a product between 0 and 42 dollars.
- You can only receive one return for the product.
How to qualify for a new package?
- The international and local delivery companies have not delivered your package in less than 50 days and the tracking status has not been updated for more than 10 days.
- You must justify a difference of more than 3 cm in the length of the garment than the one indicated in our sizing guide with a sewing strip.
- A general manufacturing defect that is not insignificant.
Please note: We are open to listen to other complaints if you have any, but we do not reimburse customer errors such as the choice of color or size.
What you need to do?
- Give us your order number, example => 1050
- Send us photos of the product defect.
- If you want to receive the same product or another of the same value.